Return Policy – fjynik

Our return policy is valid for 30 days starting from the date you receive your goods. If more than 30 days have passed since you received the item, unfortunately we cannot offer refunds, exchanges or equivalent store credit.

Returnable items (excluding products listed under Non-Returnable Items below) are eligible for return if returned within 30 days of receipt:

For hygiene and health reasons, items must be brand new and unused/unworn with original packaging intact.

Product packaging must remain undamaged, and goods must be returned to us in suitable shipping containers.

Products must be sent to the return address provided by customer service.

Non-Returnable Items:

For health protection, hygiene and epidemic prevention purposes, we do not accept refund applications for certain products unless the items have quality defects. Returns are only permitted if the product is sent back within 30 days after receipt, kept brand new, unused/unworn with original packaging fully intact. Once such products are unsealed or their packaging is opened, they cannot be resold or reused, so returns will not be accepted for health or hygiene reasons.

To ensure your return is processed promptly, please contact our customer service via fjynik@protonmail.com to confirm the return address and provide your tracking number. All items must be returned to the address confirmed by customer service, otherwise we reserve the right to reject your return request. Once your returned package is received and inspected, we will email you a confirmation of receipt. Returns will be processed within 30 days after the return center receives the goods. After processing is completed, you will also be notified whether your return application has been approved.

Approved returns can be refunded, exchanged, or credited with equivalent store credit. If you wish to exchange for the same item, apply for a refund or store credit, please send an email to fjynik@protonmail.com. Approved refunds will be issued to the payment method used at checkout. For orders paid by credit card, the refund amount will appear on your next credit card statement. Processing time varies by card issuer and may take up to 45 business days. For orders paid by bank transfer, refunds will be returned to the original bank account within 48 hours after the credit note is issued, once we receive your bank account details. Refunds will be made in the currency of the original order. The refunded amount may differ due to exchange rate fluctuations, and such differences will not be reimbursed. We will first attempt to refund through your original payment method. However, if unavoidable special circumstances prevent us from processing the refund, we will issue store credit to you instead.

If you are a customer located in the European Union (EU), European Economic Area (EEA) or United Kingdom (UK), as a merchant we are obligated to inform you of your EU/EEA/UK right of withdrawal under the Consumer Rights Directive as set out below.

If you have your habitual residence within an EU member state, the EEA or the UK and purchase goods from us as a consumer (meaning for purposes outside your trade, business, craft or profession), you have the right to cancel your purchase within 14 days after receiving the physical goods and return the purchased items for a refund.

If you are an EU/EEA/UK customer seeking a refund and your application is approved and meets the requirements of our return policy, you must send the goods back to us. We must receive the returned items no later than the 14th day after you notify us of your order cancellation OR the 30th day after you receive your order, whichever is later. Once approved and we receive the returned goods before the above 14-day deadline, we will refund all payments made by you including shipping costs without undue delay and in any event no later than 14 days after you notify us of order cancellation, subject to the refund processing timelines specified in the previous section. For defective or faulty goods, or orders cancelled and approved within the first 14 days of the return period with returned items received by us before expiry of the aforementioned 14-day period (where applicable), we will refund all payments including shipping fees to the same payment method used at checkout without undue delay and in any event no later than 14 days after you notify us of order cancellation, subject to the refund processing timelines stated in the prior paragraph.

Please note that we are located outside the EU/EEA/UK. Due to global pandemic and supply chain issues, the best practices we follow may differ from the provisions of the Consumer Rights Directive.

Return Policy

You are responsible for covering return shipping fees. Shipping costs are non-refundable unless otherwise required by applicable law.

You shall bear all shipping charges and handling fees related to item exchanges. Depending on your place of residence and other factors, shipping and handling fees for each item may start at $10 or more, and delivery time for exchanged goods may vary.

If the value of the goods you ship exceeds $75, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of your returned package.

Please contact us if you have any questions.

Contact Information

Brand: fjynik

Official Website: https://www.fjynik.com/

Customer Service Email: fjynik@protonmail.com

Website Operator and Legal Business Name:

Wenzhou Qingyu Furniture Co., Ltd.

Registered Office:

No.21 Zhang Ming, Fengjiang Community, Longgang City, Wenzhou City, Zhejiang Province